Very well said! When I read their press release, I kept waiting for an actual apology, instead all we got was bureaucratic mumbo-jumbo. Probably because they're worried about a civil rights lawsuit, they never actually apologized or even assumed responsibility for the wrongful actions. What a crock!
JoeR
No one involved in this, no office responsible, is going to come anywhere close to admitting to having done something wrong. They know the potential for litigation over the horizon and are not going to compromise their prospects by saying something that could be construed as a confession of guilt.
This is also just Public Affairs 101.