So Suga just emailed me.No problems since.
The applicant spoke to a few of the attorneys recommended here on MDS, but taking initiative and calling MSP and getting Supervisors involved produced immediate results.
The SP must have had an old cjis inquiry, which probably still had the q file hit. They just pulled a new cjis request and the q file must have been removed and the new request came back clean. They told her no need to go to the hearing tomorrow, approved her HQL.
Talking to the supervisor will get you the right number or name of a person to talk to. And not let it sit on a desk waiting to be looked at, it can speed it up.