I don't call a person, I call the automated line (410-653-4500, Option 8) and get to listen to a woman tell me the dates they are working on. And my point it that they don't even keep that updated ...or they make no progress. To update that line each morning with current data would take someone about 30 seconds....it should be the first thing they do each AM so that we know the status and folks don't call to speak to them in person.
Automated, huh...that's a step in the right direction. Sucks they can't make progress, though.