Computer/network guy in Carroll Co.

[Sirex]

Having probs with our wireless network. Can't connect my netbook, or phone to run off the Belkin wireless. Reset the modem and wireless router. Started yesterday. Just stopped working, but all go lights on the components are okay. My phone is saying it can't aquire an IP address. Same with my netbook.,

 

[SlotMachine]

make sure dhcp is turned on, on the router and is set to automatic

 

[SlotMachine]

Stupidly i should have asked, when you connect to the router with a hardline does it work correctly?

 

[Sirex]

DHCP is on. Had the wife turn her phone and netbook on. Weird. Her phone can't connect either but her netbook is the only device in the house able to connect. My netbook, both our phones are unable to connect, but her netbook is. They are all on auto-obtain. Is it possible someone hacked into our Belkin and has it set so only my wife's PC is able connect so they can get into it?? Just happened all the sudden yesterday. We have changed nothing. If we look at the list of networks, ours come up on the list with excellent signal strength, and a lock on it as should be. I am using a ehthernet cable right now plugged into my modem to connect and type right now.

 

[SlotMachine]

its ALWAYS possible someone hacks into a network. If it was me, id turn on mac filtering and whitelist only one address, meaning that only one specific device could connect but thats a rare case. try this. on each NON-working device, go into the wireless networks and remove your home from the remembered connections. you will need your wireless password again. Reconnect each device one by one. If you removed them correctly, each one should ask for the wireless password. If they don't you didn't remove them correctly. Let me know the results and we can go from there. extreme worst case, i can walk you thru how to let me remote into your-hardwired computer and i can look at your router's settings. (I am a certified IT Tech that works at CCBC if it makes you feel better )

 

[Sirex]

its ALWAYS possible someone hacks into a network. If it was me, id turn on mac filtering and whitelist only one address, meaning that only one specific device could connect but thats a rare case. try this. on each NON-working device, go into the wireless networks and remove your home from the remembered connections. you will need your wireless password again. Reconnect each device one by one. If you removed them correctly, each one should ask for the wireless password. If they don't you didn't remove them correctly. Let me know the results and we can go from there. extreme worst case, i can walk you thru how to let me remote into your-hardwired computer and i can look at your router's settings. (I am a certified IT Tech that works at CCBC if it makes you feel better )

I am thinking it happened. When on auto-obtain my wireless connection just keeps saying obtaining network connection, then goes to limited or no connection. If I pug the same IP address, subnet mask, and default gateway into mine, the wireless icon says I am connected with excellent strength, but when I go to open an internet window it says unable to connect.

To be blunt, I have very basic computer skills.

 

[SlotMachine]

ok lets try this, your netbook is it Windows XP, Vista, 7, or 8?

 

[Sirex]

XP.

 

[SlotMachine]

ok, click start, go to control panel, click network and internet, right click wireless, click properties, click the wireless networks tab and delete all networks listed. close everything and reconnect to your home network. it will ask for your wifi password, put it in and tell me if you can go to google.com

 

[Hi-Torque]

How old is the router? They definitely have a lifespan, and play stupid games like this when they start to go. They generate a fair amount of heat, and degrade over time. I've seen them just stop working entirely, and i've seen them appear to light up and work, and yet only a computer or two can actually get through. They never seem to get better when they start acting up.

 

[Sirex]

The Belkin is about 1 year old.

 

[Sirex]

ok, click start, go to control panel, click network and internet, right click wireless, click properties, click the wireless networks tab and delete all networks listed. close everything and reconnect to your home network. it will ask for your wifi password, put it in and tell me if you can go to google.com

I did and it still isn't connecting. It tries. I get on using the hardwire to the modem. The scheme is 192.168.x.x. When it tries to get onto the wireless, it is a completely different scheme, like 169.401.x.x. Completely different, but from the same modem the router is hooked up to.

 

[SlotMachine]

yea the 169. ip is a private ip address. just means its not getting an IP address from the host (router in this case) I can come by this week and look at it if you want. You're not too far out of my way to/from work

 

[Sirex]

Thanks. I am turning in now. Telling the wife to stop anything that is sensitive on her computer, like online banking, etc.

 

[lilmike1464]

Reset it to defaults to see if that works. When you set it back up, set it up with no wireless security and see if you get an IP address. Set it up with a different network name, too just incase someone is doing something nasty. If you get connected like that, then set the security to WPA2 psk. If the dhcp server isn't working after that, then you will need a new router. I live in Baltimore city and have a few cisco valets that I'm not deploying on my network anymore of you want one. It's referbished and hasn't been setup yet.

Also, does your wife's computer get the same IP address every time it connects?

 

[Sirex]

I just unplugged the wireless router last night. Will look into it tonight when I get home. I may just need to rinse out the router with some soapy water.

 

[Ungermc]

You can check out the support articles on Belkin's website here...
http://www.belkin.com/us/support-article?articleNum=38510

You can also go to the contact page, you can select an online support chat feature which might assist you if the online articles don't.

 

[drking2]

If your still stuck, I can look at it, just down the road in Reisterstown

 

[KSFrostie]

If you need on site help let me know I live in the Westminster area

 

[maddogthegreatest]

Sometimes CRAP happens... like power surge near by...
(I replace 3 wireless router past 12 years or so..)

Try to connect thru network cable to your laptop...
Try to reset the router to DEFAULT...

If still doe't work, buy new one...

My old wireless kept give us problem with connection..
Replace with new one from COSTCO about 2 weeks ago...
Works great since.. no complaint yet..