Colt? I've had personal experience with them. There CS was nearly up there with inadequate.
Ruger? A few minutes on the phone and an order for a replacement part was on the way. (Original worn)
Part arrived ...
Wrong part.
Next a phone call and an email to the management level person with pictures... They shipped the whole assembly to me. (Not just the one part.) Free. I call that great service.
RIA? Issue with a used pistol... (I bought it from the second owner.) About twenty minutes on the phone with an RIA/Armscor Smith...
• I had a return authorization and shipping label in my email in box.
• Pistol boxed up with mags and shipped overnight on their dime to Nevada.
Sent out - Fri at 1:40PM
Received at Armscor - Sat at 9:00AM
Issue resolved and back in hand the following - Thu at 6:00PM
• New springs installed
• Feed ramp recut to new specs and polished
• Chamber throat chamfered and polished
• Rockwell hardness tested frame
• Test fired
Total cost to me for shipping and all work = $0.00
RIA/Armscor knows how to treat their customers...
This is very helpful to a buyer getting his/her first 1911. This plays a big role in overall quality
I had seen the same reviews of the CS at Colt, so I steered clear. It's nice to see certain companies stand behind their products while disappointing to see that some do not.