Took a little over a week to hear back from them, but as of this week, they agreed to take the rifle back (that I left at the FFL) and replace it (a Ruger 10/22 Target Tactical originally ordered on May 7). They're sending a shipping label to the FFL, so I imagine that I might get new rifle in a couple of weeks. I'll update when/if this happens.
Although I like PSA for some of their specials (incl ammo), after this experience, for firearms that I can't find at my LGS, I'll likely from one of the quicker online vendors in the future. Faster communication with their customers would go a long way for PSA.
In my experience, Grabagun has maybe been the most consistent (e.g. ordered an Anschutz 22LR semi-automatic from them a couple weeks before the PSA order - and had a flawless in the box rifle from them within a few days). Centerfire, Landbos, and Kentucky Gun have been pretty fast too.
Also, as many know, for AR parts/accessories priced competitively or better than PSA, JoeBob is extremely fast and communicates well.
