What’s up with Gunmetal USA in Millersville?

[chinchong87]

Transferring a can through them. Emailed and heard back right away. No issues with comms at all.
I emailed them regarding getting some work done, no response. I contacted them via their website, no response. I texted Dan, whom I’ve texted before with a response, and this time no response.

Anyone have any insight?

 

[Bertfish]

Unsure

Worked with the other side of their business in my former professional life. Comms were often spotty.

Try Facebook? They've always answered me there

 

[John from MD]

Transferring a can through them. Emailed and heard back right away. No issues with comms at all.
I emailed them regarding getting some work done, no response. I contacted them via their website, no response. I texted Dan, whom I’ve texted before with a response, and this time no response.

Anyone have any insight?

They are pretty busy there these days. They have an appointment process on their website that I used and it worked out just fine.

 

[chinchong87]

If normal business ran themselves like the way many gun shops and gunsmiths do they’d close up pretty quickly.

 

[4rcefedmkiv]

Transfered a can through them and used the kiosk. It was a good experience. As someone else said they're using appointments, it is a small shop. Need to have some gunsmithing done and going to give them a shot one of these days.

 

[ToolAA]

If normal business ran themselves like the way many gun shops and gunsmiths do they’d close up pretty quickly.

I don’t have any personal experience dealing with Gunmetal. However I own a “normal” business. I have a 20 year history of trying to create satisfied customers through clear, accurate and timely communication. Lately it has been extremely difficult (impossible) to hold to those standards.

First off, the amount of time me and my staff now have to dedicate to procuring materials has increased 4x from pre-Covid times. Literally what used to be able to be solved with one or two emails or phone calls takes 4-8 now. Then we have to reschedule production and installations and have 4-8 more conversations with the impacted customers including sometimes proposing alternative materials and or repricing their jobs. I cannot find any staff hire so we all just do our best to muscle through the chaos.

I find myself apologizing to customers I’ve worked with for a decade, because I have not been able to read, let alone respond to urgent emails they have sent to me 3 days ago, that are buried with 50-100 other emails that are just as critical or important to me or those customers.

I hear similar stories from some of my suppliers and customers. My mechanic who is awesome, has more cars in his lot waiting for parts than he can handle. I’ve resorted to only sending one text message a week asking for updates on the parts for two vehicles he is repairing. Sometimes he replies a few days after I send the message. I accept it because I know most auto mechanics are in the same boat, so trying to find someone else who will do better at this point is just a crap shoot.

I should be ecstatic that we are so busy, but I’m actually very concerned. I’m less profitable than I was 2 yrs ago and working much harder. The situation royally sucks. I hate to say it but get used to much crappier customer service than you are used to. It’s not going to get better until the supply chain and labor problems work themselves out.

 

[Mark75H]

I should be ecstatic that we are so busy, but I’m actually very concerned. I’m less profitable than I was 2 yrs ago and working much harder. The situation royally sucks. I hate to say it but get used to much crappier customer service than you are used to. It’s not going to get better until the supply chain and labor problems work themselves out.

More people need to be aware of this and adjust their attitudes accordingly.

 

[chinchong87]

For the record- STILL no response from them. Lame.

 

[boothdoc]

So many variables to nail down what an issue is from due to lack of communication but it is very key.
I have multiple clients that I have resorted to send legal letters to here recently due to lack of responses. Sometimes a simple, I am busy email, would prevent a lot of the concerns.
No response, leads to lots of thinking and guessing on why’s when 95% turn out to be incorrect

 

[John from MD]

For the record- STILL no response from them. Lame.

Take a ride over to the office. He is there after 10 for sure.