I just wanted to report a great experience I had with Seekins Precision that was entirely unexpected and unnecessary, but is an example of outstanding service that is lacking in many industries.
I recently decided to make some changes to one of my ARs that required me to remove a BAR rail. Those of you who have Seekins or Spikes BAR rails know that there are 8 T20 Torx screws that secure the quadrail to its proprietary barrel nut. I successfully removed 7 of those screws. The 8th screw most have had an extra bit of loctite because when I attempted to remove it, I stripped the crap out of it.
I attempted to use a GrabBit to remove it, which only stripped the screw even more. I decided the only way to get the rail off was to drill out the screw. I was able to do it without noticeable damage to the rail but did drill out most of the threads in the hole in the barrel nut.
I went to Seekins "Contact Us" page and sent an e-mail to find out if it would be safe to operate the BAR rail with only 7 screws, and if not how can I go about purchasing a replacement barrel nut. I included my name, phone number, and address, which is a habit I have when contacting a business whose products I've purchased.
About 24 hours went by and I did not receive a response. But what I did receive was UPS shipping confirmation stating that Seekins Precision had initiated a shipment to me. Today I received a replacement barrel nut from Seekins, some barrel nut shims, and 8 brand new T20 Torx Screws.
Needless to say, I am very impressed with their quick response to my query in today's tumultuous firearms market. The issue I had and the damage to the barrel nut could have been the result of my own lack of experience with certain tools and screws, but I am proud to own several BAR rails from Seekins or Spikes Tactical (same rail and barrel nut). I will certainly be looking to purchase more parts from such a great company and recommend them to friends.
Here's a photo of what they sent.
I recently decided to make some changes to one of my ARs that required me to remove a BAR rail. Those of you who have Seekins or Spikes BAR rails know that there are 8 T20 Torx screws that secure the quadrail to its proprietary barrel nut. I successfully removed 7 of those screws. The 8th screw most have had an extra bit of loctite because when I attempted to remove it, I stripped the crap out of it.
I attempted to use a GrabBit to remove it, which only stripped the screw even more. I decided the only way to get the rail off was to drill out the screw. I was able to do it without noticeable damage to the rail but did drill out most of the threads in the hole in the barrel nut.
I went to Seekins "Contact Us" page and sent an e-mail to find out if it would be safe to operate the BAR rail with only 7 screws, and if not how can I go about purchasing a replacement barrel nut. I included my name, phone number, and address, which is a habit I have when contacting a business whose products I've purchased.
About 24 hours went by and I did not receive a response. But what I did receive was UPS shipping confirmation stating that Seekins Precision had initiated a shipment to me. Today I received a replacement barrel nut from Seekins, some barrel nut shims, and 8 brand new T20 Torx Screws.
Needless to say, I am very impressed with their quick response to my query in today's tumultuous firearms market. The issue I had and the damage to the barrel nut could have been the result of my own lack of experience with certain tools and screws, but I am proud to own several BAR rails from Seekins or Spikes Tactical (same rail and barrel nut). I will certainly be looking to purchase more parts from such a great company and recommend them to friends.
Here's a photo of what they sent.
