If you need to fly, and can possibly help it, do not fly American. As a SCUBA diver I fly often, and much of the time I meet up with groups from a local MD shop. The "bait and switch" is alive and well at AA. Every group trip some divers with the misfortune of flyimg with AA miss all inclusive lodging and paid dives because direct, or short layover flights are cancelled, requiring 24hr, 36hr, and this last trip even 2 day rescheduling. I thought I would never buy another ticket from AA after I got a cancellation email 2min before the confirmation email, indicating to me that they sold me a ticket they didn't even have.
I just returned from Bonaire flying with AA bacause nothing else was available. Aparently, an 11hr layover at JFK didn't give them enough time to get my bag on to the Baltimore leg. Took them 3 days to get the bag to BWI (a 45min flight), but the best part is that the email informing me that my bag was being delivered tonight said "Remember to tip the delivery driver". How precious is that? A tip for terrible service? I hope this post saves someone's trip.
I just returned from Bonaire flying with AA bacause nothing else was available. Aparently, an 11hr layover at JFK didn't give them enough time to get my bag on to the Baltimore leg. Took them 3 days to get the bag to BWI (a 45min flight), but the best part is that the email informing me that my bag was being delivered tonight said "Remember to tip the delivery driver". How precious is that? A tip for terrible service? I hope this post saves someone's trip.