I just checked and mine said annual. I changed to life a few days ago. I also changed my magazine. It shows the mag change, but not the annual change. I will check again like you say.
Sounds like the membership dept you call is a services dept vs. the ones who deal with updating people's accounts. They didn't know how to look up that I paid and couldn't verify anything. I spoke with 4 people too. All of them said wait 4-6 days for the account to change. They do it manually and didn't know why my account changed to life then back to annual.
They are also swamped. I asked, one lady, if they have been getting many calls for memberships and she said they have never been so busy with calls for memberships.