In my view, the true test of an online retailer is how they handle the situation when something goes wrong with an order. Based on my recent experience with JBO, I give them an A+.
I started ordering from JBO soon after I joined this board and have placed 5 or 6 orders since that time that were handled flawlessly… easy ordering, good prices and fast and accurate shipping. Unfortunately, when I received my last order, I noted that one of the products was incorrect (I ordered one upper receiver and got a different upper receiver from the same company). I called up and immediately spoke to a friendly representative who worked the problem. Less than five minutes later, the mistake was confirmed by checking inventory and I was told that the correct part was shipping out the same day along with a pre-paid return shipping label for the incorrect upper.
They did not do what I expected -- which was to ask me to send the old one back, then they would ship the correct one. They took the risk that I would keep both parts in order to rectify their mistake ASAP and keep the customer happy.
While perfection is always the goal, I understand that mistakes occasially happen. I wanted to publically thank JBO for handling this situation so well and tell them to keep up the good work.
PS - Your upper is in the mail.
I started ordering from JBO soon after I joined this board and have placed 5 or 6 orders since that time that were handled flawlessly… easy ordering, good prices and fast and accurate shipping. Unfortunately, when I received my last order, I noted that one of the products was incorrect (I ordered one upper receiver and got a different upper receiver from the same company). I called up and immediately spoke to a friendly representative who worked the problem. Less than five minutes later, the mistake was confirmed by checking inventory and I was told that the correct part was shipping out the same day along with a pre-paid return shipping label for the incorrect upper.
They did not do what I expected -- which was to ask me to send the old one back, then they would ship the correct one. They took the risk that I would keep both parts in order to rectify their mistake ASAP and keep the customer happy.
While perfection is always the goal, I understand that mistakes occasially happen. I wanted to publically thank JBO for handling this situation so well and tell them to keep up the good work.
PS - Your upper is in the mail.
