Trijicon Customer Service Sucks

[AliasNeo07]

Seems like I've had bad luck lately with gun stuff.

Brand new Trijicon SRO. Auto brightness defaulted to the dimmest setting while indoors under incandescent light. Completely useless. If I walked outside with natural light, the brightness adjusted correctly. I did some preliminary research and heard other reports of this happening. Called trijicon, they told me to send it in. I sent it in, and two weeks later (too long IMO for such an easy diagnosis) they agreed that it was not working correctly and would send me a NEW one.

So I get the new one today, and it is not only CLEARLY used, but it is having the EXACT SAME PROBLEM.

Unacceptable for such an expensive optic.

 

[Garet Jax]

The vast majority of companies will replace new items on warranty with refurbished items so that's not a huge surprise. The fact that the new one has the same issue is terrible.

 

[outrider58]

That sucks.

I have several RDS with auto brightness. I choose to lock that function out because they are never what you want to see. I always go manual brightness. This includes two Trij RMRs and one SRO.

That still doesn't solve the problem with a bad, expensive new optic. Sorry to hear this.

 

[Bertfish]

I have two of their older tritium Reflex sights. They've gotten so dim they're useless. I sent them in twice and they claimed both times they recharged them but they're still worthlessly dim. Guess that's that then