I was loading .45 GAP for my Glock and somehow a small pistol primer got stuck in the magazine tube. I called Dillon and asked "What's next?". They said, spray WD-40 in the tube to keep the primer from going off, bend the tube, throw it away and then took my information and are sending me a new magazine tube. That is great Customer service and I can say that when they said No BS lifetime guarantee, they mean it. Part will be in the mail tomorrow. I'm impressed. I wish my car dealer had the same level of service.