Brownell's claims order system fixed.

[swinokur]

Got this last night

[FONT=&quot]Brownells Order Notification[/FONT]​

[FONT=&quot]The World's Largest Supplier of Firearms Accessories and Gunsmithing Tools[/FONT]​

[FONT=&quot]brownells.com[/FONT]​

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[FONT=&quot] [/FONT]
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[FONT=&quot]Dear Folks,[/FONT]
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[FONT=&quot]We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on.[/FONT]

[FONT=&quot] And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense.[/FONT]

[FONT=&quot] Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar.[/FONT]

[FONT=&quot] When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up.[/FONT]

[FONT=&quot] The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. [/FONT]
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[FONT=&quot]Best,[/FONT]

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[FONT=&quot]

[/FONT]

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[FONT=&quot]Frank & Pete Brownell[/FONT]

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[FONT=&quot]Brownells, Inc. | 200 South Front Street, Montezuma, IA 50171 | 1-800-741-0015 | Help Center
© Copyright 2013. All Rights Reserved | Privacy Policy | By using this site you agree to our Terms of Use.[/FONT]​

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[magnumpi]

saw this on another forum about Brownells Hilarious!
http://www.youtube.com/watch?v=IEHMZZdSjCg

 

[Right2Carry]

It's simply a marketing tactic devised only to pull you to search their site, and hopefully get someone to purchase something they do have in stock.

 

[Kingjamez]

It's simply a marketing tactic devised only to pull you to search their site, and hopefully get someone to purchase something they do have in stock.

What are you smokin?

They had some serious issues with out of order, order fullfillment. They think they've solved them and are letting people who have long standing backorders (like me) that they will be fairly treated, where they were not in the past.

-Jim

 

[Wojo]

Dupe... Beat you to it last night when i got the same e-mail.

http://www.mdshooters.com/showthread.php?t=105513

 

[MOtoMD]

Anybody have any clue how long the backorders date? I ordered some ammo in early January and still haven't gotten an update...

 

[sixfivesavage]

I got it too, still waiting for my 3 10 pack orders of pmags. Hopefully they ship to my pa friend soon.

 

[TheWhiteBuffalo]

That made me LOL!

Thanks for posting that, magnumpi. I needed a good laugh!

 

[hyghlndr]

Atleast they were honest, communicated the problem and fixed it. Better than many others.

 

[Right2Carry]

I don't smoke.

They let me know, and I have nothing on order.

Perhaps your statement is true about web-site issues, but then again, majority of Ammo is still on "back order."