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#1 | ||
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Junior Member
Join Date: Nov 2011
Posts: 9
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Went to BPS last week to buy a gun - waste of an hour and a half. Poor customer service and lots of disgruntled customers
Went to the Gun Shack in Mt Airy today - great customer service and all paperwork done in about 5 minute. Will definitely be going back |
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#2 | |||
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Senior Member
Join Date: May 2008
Posts: 2,036
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I hear that a lot at Bass Pro, mostly about the wait time.
Sorry your experience wasn't a good one. With a staff of 3-4 on the counter and it taking 30-45mins per transaction to buy a gun the wait can be more than a little annoying and we all know that. Nobody likes the number system used there but it's the only way we know who the next customer is. I try to keep one or two people working the customer side of the counter to grab things like knives. powder, electronic dog collars, etc... so the people buying firearms don't have to wait quite as long. I'm open to suggestions if you have any on how to make things run smoother.
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As I age, I still love my fellow man. However, my tolerance for stupidity has decreased dramatically... |
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#3 | |||
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I wanna go fast
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We could of saved you the trouble on that one. The BPS gun counter isn't very popular around here. They don't really want you to buy the gun because they don't want to do the paperwork, is the general feel we get from the staff there. Good place for clothes, but not guns and ammo.
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#4 | |||
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Senior Member
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So........wadya buy?
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Maryland Designated Collector ![]() Sustaining Member: Maryland Shall Issue Member: Second Amendment Foundation, NRA, Maryland State Rifle & Pistol Association |
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#5 | |||
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Senior Member
Join Date: May 2008
Posts: 2,036
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Quote:
Please know that there are many enthusiast working over there who share the same passion for the shooting sports that you do. Please let me know what can be done to improve your experience and you can rest assured your comments will be seen by the upper echelon in the store.
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As I age, I still love my fellow man. However, my tolerance for stupidity has decreased dramatically... |
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#6 | |||
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Ammo Hog
Join Date: Mar 2011
Location: Maryland
Posts: 3,451
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What I find kind of silly is that a small shop with only a few people working can more efficiently handle a crowd of 10-12 customers than a sporting goods powerhouse like Bass Pro.
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#7 | |||
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I wanna go fast
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Quote:
Thinking about it more, I suppose I'd get tired after awhile too with some of the folks you get in there, being in the mall and all. I mean the guy before us in line spent 30mins deciding on a handgun, then when he found out he'd have to wait 7 days, he decided he didn't want it. |
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#8 | |||
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In Seoul & Have Iowa CCW
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My bass pro back home employs a handicapped Iraq War vet at the gun counter. He's in a wheelchair. Glad to see they are proactive about hiring both the handicapped and veterans.
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#9 | |||
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2A TEACHER
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Quote:
The fact is that there's only so many man-hours available and it doesn't always meet the demand of the surges of customers. If you're #32 and the sign is on #17, it could be an hour and a half wait time or 5 minutes. It just depends on the needs of customers and how quickly the available staff can meet them. Customers sometimes wait with a number to find out where to check out with ammo. Others may want to look at a dozen different scopes, to get them in their hands and then just buy them on opticsplanet. Others may need direction on a home defense tool that works best for them(sometimes means sending them away for more training before buying something, sometimes means expaining the pros and cons of shotguns, ar's and handguns and having them fondle them all before they make a decision). The fact is, basspro is a box store with lots of volume and on average 5 people working in hunting, one or two being leads(supervisors) that are running around to the customer service desk, backstock, the gun room, the aisles and getting the hourly guys to where they can be productive. Some of the workers are very knowledgeable, some spout off complete nonsense and can fairly be laughed at(I do). Thousands of people come in and out of the basspro doors. Depending on what those people need will have a large impact on your wait time. Depending on which salesperson you deal with, you'll have a great experience or one that sucks. Please let the managers know if your worker was helpful or if they weren't. It'll help them keep good people and get rid of bad people. In the past, msf had a basspro bashing thread. I printed it off and brought it in to management to look at. I'm not going to say they're entirely supportive of me trying to help/meddle on here, but they do appreciate good and bad input from customers. There are also basspro workers on this forum that report back to management. What's said on here ends up on the ears of management(I may know from personal experience), so feel free to make recommendations of what you'd like changed as a customer. Summary: SOoo...yeah, pm me and I'll try to help. Swing by sat's 2-10 and I'll try to help. Post comments on here and they'll be read by management. When in the store, report to management which associates were helpful and which ones need to be fired. Wait times are just the nature of box stores. Gunconnection is one of the best customer service experiences i've had anywhere, ever if you're looking for more of a small-store, personal feel.
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MSI EXECUTIVE MEMBER: "It's hard not to be a menace to society, when half the population is happy on their knees" Is minic a gheibhean beal oscailt diog dunta! |
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#10 | |||
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Member
Join Date: Nov 2010
Location: Bel Air
Posts: 326
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I have purchased a few guns there because I work less than 5 mins away, Benelli SBE II, Supernova turkey gun and a sako 85. I go at lunch and the wait isn't too bad, but my last experience of getting my crossbow restrung really turned me off. I'll just say they have no clue as to what they are doing, not that the small shops are much better (autumn sky outfitters specifically).
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