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Old February 3rd, 2012, 10:27 PM #1
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Bass Pro...

Went to BPS last week to buy a gun - waste of an hour and a half. Poor customer service and lots of disgruntled customers

Went to the Gun Shack in Mt Airy today - great customer service and all paperwork done in about 5 minute. Will definitely be going back
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Old February 3rd, 2012, 11:04 PM #2
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I hear that a lot at Bass Pro, mostly about the wait time.
Sorry your experience wasn't a good one.
With a staff of 3-4 on the counter and it taking 30-45mins per transaction to buy a gun the wait can be more than a little annoying and we all know that.
Nobody likes the number system used there but it's the only way we know who the next customer is.
I try to keep one or two people working the customer side of the counter to grab things like knives. powder, electronic dog collars, etc... so the people buying firearms don't have to wait quite as long.
I'm open to suggestions if you have any on how to make things run smoother.
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Old February 3rd, 2012, 11:05 PM #3
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We could of saved you the trouble on that one. The BPS gun counter isn't very popular around here. They don't really want you to buy the gun because they don't want to do the paperwork, is the general feel we get from the staff there. Good place for clothes, but not guns and ammo.
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Old February 3rd, 2012, 11:17 PM #4
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So........wadya buy?
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Old February 3rd, 2012, 11:21 PM #5
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Quote:
Originally Posted by -Z/28- View Post
We could of saved you the trouble on that one. The BPS gun counter isn't very popular around here. They don't really want you to buy the gun because they don't want to do the paperwork, is the general feel we get from the staff there. Good place for clothes, but not guns and ammo.
I hope that isn't the general consensus of the hunting dept. over there.
Please know that there are many enthusiast working over there who share the same passion for the shooting sports that you do.
Please let me know what can be done to improve your experience and you can rest assured your comments will be seen by the upper echelon in the store.
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Old February 3rd, 2012, 11:43 PM #6
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What I find kind of silly is that a small shop with only a few people working can more efficiently handle a crowd of 10-12 customers than a sporting goods powerhouse like Bass Pro.
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Old February 3rd, 2012, 11:45 PM #7
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Quote:
Originally Posted by pop-gunner View Post
I hope that isn't the general consensus of the hunting dept. over there.
Please know that there are many enthusiast working over there who share the same passion for the shooting sports that you do.
Please let me know what can be done to improve your experience and you can rest assured your comments will be seen by the upper echelon in the store.
Ok I might have been a bit harsh. Maybe I just got the wrong guy on a bad day. About a year and half ago, my father and I bought a pair of shotguns there. It was on a Saturday night and y'all were busy, so that might of been part of it, but the guy just didn't seem that interested. He seemed to get a little impatient with my questions. Never had any problem with the rest of the staff.
Thinking about it more, I suppose I'd get tired after awhile too with some of the folks you get in there, being in the mall and all. I mean the guy before us in line spent 30mins deciding on a handgun, then when he found out he'd have to wait 7 days, he decided he didn't want it.
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Old February 3rd, 2012, 11:48 PM #8
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My bass pro back home employs a handicapped Iraq War vet at the gun counter. He's in a wheelchair. Glad to see they are proactive about hiring both the handicapped and veterans.
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Old February 3rd, 2012, 11:50 PM #9
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Quote:
Originally Posted by -Z/28- View Post
We could of saved you the trouble on that one. The BPS gun counter isn't very popular around here. They don't really want you to buy the gun because they don't want to do the paperwork, is the general feel we get from the staff there. Good place for clothes, but not guns and ammo.
swing by sat's 2-10. You'll be taken care of. I can't tell you to send me PM's anymore, they'd prefer you have email correspondance through more official basspro channels...(send me a pm anyway), but I'll do what I can to save you time and get you what you need when I'm there. People at the counter are paid hourly, there's no reason why they wouldn't want to do paperwork on a gun sale(other than increasing the chances of being written up for paperwork errors).

The fact is that there's only so many man-hours available and it doesn't always meet the demand of the surges of customers. If you're #32 and the sign is on #17, it could be an hour and a half wait time or 5 minutes. It just depends on the needs of customers and how quickly the available staff can meet them. Customers sometimes wait with a number to find out where to check out with ammo. Others may want to look at a dozen different scopes, to get them in their hands and then just buy them on opticsplanet. Others may need direction on a home defense tool that works best for them(sometimes means sending them away for more training before buying something, sometimes means expaining the pros and cons of shotguns, ar's and handguns and having them fondle them all before they make a decision).

The fact is, basspro is a box store with lots of volume and on average 5 people working in hunting, one or two being leads(supervisors) that are running around to the customer service desk, backstock, the gun room, the aisles and getting the hourly guys to where they can be productive. Some of the workers are very knowledgeable, some spout off complete nonsense and can fairly be laughed at(I do).

Thousands of people come in and out of the basspro doors. Depending on what those people need will have a large impact on your wait time. Depending on which salesperson you deal with, you'll have a great experience or one that sucks. Please let the managers know if your worker was helpful or if they weren't. It'll help them keep good people and get rid of bad people.

In the past, msf had a basspro bashing thread. I printed it off and brought it in to management to look at. I'm not going to say they're entirely supportive of me trying to help/meddle on here, but they do appreciate good and bad input from customers. There are also basspro workers on this forum that report back to management. What's said on here ends up on the ears of management(I may know from personal experience), so feel free to make recommendations of what you'd like changed as a customer.

Summary:
SOoo...yeah, pm me and I'll try to help. Swing by sat's 2-10 and I'll try to help. Post comments on here and they'll be read by management. When in the store, report to management which associates were helpful and which ones need to be fired. Wait times are just the nature of box stores. Gunconnection is one of the best customer service experiences i've had anywhere, ever if you're looking for more of a small-store, personal feel.
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Old February 3rd, 2012, 11:53 PM #10
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I have purchased a few guns there because I work less than 5 mins away, Benelli SBE II, Supernova turkey gun and a sako 85. I go at lunch and the wait isn't too bad, but my last experience of getting my crossbow restrung really turned me off. I'll just say they have no clue as to what they are doing, not that the small shops are much better (autumn sky outfitters specifically).
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