About a month or so ago, the second handle broke on my 30 year old brass/media separator broke. I wrote a letter to RCBS asking if I could BUY the media basket only.
About two weeks ago they sent me a message and said they will work on it but everything is slow, so be patient.
Today a big box shows up, that wasn't ordered by my wife.
Once I look at the label I realized that RCBS had sent me a basket. Upon opening it, I found that they sent me a whole new media separator!
Now here is a company that stands by its warranty weather you ask for it or not.
About two weeks ago they sent me a message and said they will work on it but everything is slow, so be patient.
Today a big box shows up, that wasn't ordered by my wife.
Once I look at the label I realized that RCBS had sent me a basket. Upon opening it, I found that they sent me a whole new media separator!
Now here is a company that stands by its warranty weather you ask for it or not.