Czechnologist
Concerned Citizen
- Mar 9, 2016
- 6,522
Quick story. I had a little over $120 worth of Hilton points to blow on a knife for my birthday back in October. Ended up getting a Benchmade 580 Barrage and I love it. It's a workhorse. I had never previously owned a Benchmade knife but, after a recent experience with their customer service I'll probably buy more.
A couple of days after I got it, I had it in my pocket while half-laying/half-sitting on the sofa watching TV. When I got up, the pocket clip snagged on the cushion and I bent the living crap out of it. No big deal, right, stuff happens. Took off the bent clip and called Benchmade to order another one. I want to say that the agent I spoke with was named, 'Jennifer' and she offered to send a new deep pocket carry clip in both black and silver at no charge to me whatsoever. That's what I call standing behind your product. I think it says a lot when you're willing to pay for your customer's bonehead mistake.
And I think the clip is much cooler-looking than the one it originally came with, too.