Lyman Customer Service A+

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  • K-43

    West of Morning Side
    Oct 20, 2010
    1,882
    PG
    Lyman gets a kudo for Customer Service this week.
    I misplaced the restrictor plug for my Lyman Gen6 Dispenser. Searched online and could only find $12-$15 aftermarket plugs (out of stock, too), and no parts listing for this machine on the Lyman website.
    I emailed Customer Service through the Lyman website and received an email NBD saying they'd mail one free.
    3 days later, I can dispense IMR and Hodgden stick powders in weights of 20
    to 65 grains again without trickling and fiddling, just type in a number, hit "Repeat" and "Start" and I'm throwing without error again.
    Thank you Lyman.
    D

    P.S. Just for reference: I tried both the RCBS "McDonald's straw fix" and a piece of tape to no avail. The straw made the Lyman dump powder profusely over and the tape just made the powder bridge in the tube.
     

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