They are supposed Maryland's Finest, let them do the police work to find out if you're legit or not. Supplying them with everything but the kitchen sink is part of the way we've gotten to where we are now.
If you are applying for something which requires verification that you actually meet necessary qualifications, it is generally your responsibility to prove that you meet those requirements. Not the duty of the issuing organization. It's silly to try and claim the police (or a bank, insurance company, or anyone else) is responsible for providing the man hours to investigate and verify your claims on an application.
That said, I have no doubt that while there was no direct malice involved in developing the workflow process/website; there was also no desire to try and make it as streamlined and user friendly as was possible either. That's not malice, that's just how many businesses approach IT projects.
Speed, money, quality...pick two. Speed and money almost always win in most projects.