Anne Arundel 311.. About damned time...

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    Mr H

    Mr H

    Banana'd
    Mar 9, 2010
    135,979
    PRM, Province AA, District 32, GBP Zone
    Pretty much just this.

    Finally, AACo will be bringing in a 311 system for general issues. There will always be an app, Arundel311, so that folks can contact the county for pretty much any issue, including missed trash pickups.

    It had baffled me that the state could implement a statewide 211 for Obamacare, but localities left folks in the cold, relegated to trying to find the non-emergency numbers for services.
     
    RoadDawg

    RoadDawg

    Nos nostraque Deo
    Dec 6, 2010
    94,383
    The first 311 was in the BPD. I was one of the supervisors. We received awards for innovation and a Unit Citation.

    I don't know why all moderate to large size PDs don't have a 311 line to take the load off of the 911 system and free up resources for the emergency calls.

    Even if a non emergency call is received in the 911 system, they can shoot it straight to 311 for service. And the 311 operators can help pick up the 911 load during peak conditions.
     
    K31

    K31

    "Part of that Ultra MAGA Crowd"
    MDS Supporter
    Jan 15, 2006
    35,674
    AA county
    A good idea because I fumbled around in the dark a couple of times trying to find the police non-emergency number.

    Let's just hope it doesn't become #77.
     
    Mr H

    Mr H

    Banana'd
    Mar 9, 2010
    135,979
    PRM, Province AA, District 32, GBP Zone
    Got (had) to use 311 today for the first time.

    Note to all... don't call for a missed recycling pickup after 4pm

    ;)

    But the call was easy, the attendant pleasant. My timing just stank on ice.

    I ended up having to put in an online request.
     
    StantonCree

    StantonCree

    Watch your beer
    Jan 23, 2011
    23,932
    I use 311 all the time professionally assisting people with minor non police issues. If AACo haaas an online portal for 311 use that. They give you a ticket number, you can track progress, and they email you once it's done. This also gives you documented time frames should you need to lodge a complaint.
     
    jeffie7

    jeffie7

    Ultimate Member
    Aug 14, 2015
    6,086
    Loudoun County
    About friggin time. The amount of times I've called the local station to report a non emergency call only to be told to hang up and dial 911. SMH.
     
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