Chinese USB Endscope for bore inspection. It works!

Seagrave1963 said:

Call me tinfoil nut but I'm wondering why so much Chinese tech toys have to connect to my phones/computers. I might pull out an old phone and dedicate it to this (and other BT connection) toys.

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Dear Valued Customer,
Thank you for purchasing our NTG100 rifle borescope! We are grateful that you chose Teslong for your rifle bore inspection needs.

As a professional manufacturer of inspection cameras, the NTG100 Rifle Borescope is our first attempt in the field of firearm inspection. Fortunately, a large number of consumers have now put a great value on our scope after an American shooting friend of ours pointed out the need for a high resolution, but reasonably priced device. We carefully read each comment we receive on Amazon and we follow the message boards on Sniper’s Hide forum. We truly appreciate the encouragement and support we have received with this product and we are committed to further improvement of our rifle borescopes.

As I mentioned above, the inspection of a rifle barrel's interior is a new application for us. While our prior knowledge gained from years of endoscope production was very helpful, the need to downsize, to miniaturize all parts in order for the camera to fit into even a .22 caliber rifle caused some initial parts weakness. We heard of a couple of problems from a few customers during the first batch of sales. These problems are unforgivable on any product, but all those customers have decided to wait for our after-sales and replacement units. We are extremely indebted for your tolerance and understanding as we bring out this brand new product.

We make no excuses for the problems our customers have experienced, and we are committed to customer satisfaction with our products. Below I have listed the common issues our customers have experienced with our borescope and what we are doing to address these issues.
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[Problem 1] - When the camera cable is wound too tightly, the wire inside the cable can break.

If you purchased one of the early versions of this rifle borescope, please do not store the borescope in the original storage case. The small case requires you to wind the camera cable too tightly which can damage the internal wiring inside the cable.

To help address this problem we are reinforcing the internal structure of the cable to provide more integrity. We are also switching to a larger case and adding a reminder to the cable indicating that winding the cable too tightly can damage the product.

In addition to these improvements, we have also lengthened the service/replacement period to 36 months. If you experience any issues with your borescope, please send us your Amazon order number with a brief explanation of the problems you have experienced. If necessary, we will send you a replacement borescope.

[Problem 2] - The side-view mirror can fall off.

We are applying a stronger adhesive to the mirror which helps prevent the mirror from coming lose.

To our customers that purchased an early NTG100 Rifle Borescope, we will send you a better mirror by other paper mail. The paper mail will be slow, please wait a few days. If your original mirror does not have a problem, please just keep the new one as a spare part.
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If you have experienced any problems with one of our products we would like to sincerely apologize. We are committed to your satisfaction and would like the opportunity to make it right!

If you have any questions, comments, or suggestions, please feel free to send us an email. We are committed to making a good product and we want to own up to our mistakes.

If you like our product, we would appreciate hearing about your experience on Amazon. The success of our product relies on your feedback and we look forward to reading your review!

We appreciate your business and would like to thank you for choosing Teslong!

Best Regards,
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Murphy Wong
Product Manager
Teslong Technology Co., Ltd.

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ToolAA said:

Wow that sounds like a first rate customer service response. I wont lump this company in the “Cheap Chinese Crap” bucket.

I’m really waiting for them to release the WiFi version.

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