This is the reality of mail order firearms purchases. You don't get to see what you're buying. Sometimes you win, and sometimes you lose. When you lose, you just have to eat the shipping, restocking, etc. fee. Mail order collecting involves some risk. If you aren't willing to take that risk, then you shouldn't buy guns by mail order.
See, I don't actually agree with that. The reason being that virtually everyone other than Classic (since Ben bought them out) takes their weapons and grades them accordingly, splitting them out into different SKUs at different price levels accordingly. Classic grades everything based on the best example they can find and because they found a few "excellent" examples in the pile, they apply that grading to everything, even non-excellent or even "poor" examples. There's still risk involved as there always is, but it's a more realistic risk. If they did the honest thing, they'd have a much better reputation.