Minor rant about Midway USA

capac2727 · Jan 10, 2013

So I ordered a box of 12ga shells that they had on sale...

They ship me a box containing a shotgun stock, a digital powder scale, and a bunch of TAPCO chamber safety tools for shotguns, pistols, and rifles. They obviously shipped me someone else's order.

I call their customer service line which has almost a 30 minute wait but I don't complain because I know how crazy it is out there now and I also understand it was just an honest mistake.

However when I finally get a customer service rep on the phone he tells me that:

1. The shells are no longer in stock and cannot be backordered so I'm SOL.
2. They want me to go ahead a ship them back the material that THEY shipped me INCORRECTLY but they don't do return shipping labels so I need to ship it back on my dime and then they will POSSIBLY refund me the entire amount.

Should I not be a little miffed about this? I've used them in the past without issue but as soon as I had any kind of actual need beyond buying material from them their customer service turned to s&$t. This will be my last time buying anything from Midway USA.

Omnipotent · Jan 10, 2013

Personally I wouldn't mail it back...did they charge your CC? I wouldn't pay a cent to send it back...if they can't send UPS/FedEx to come get it, guess they don't want it.

methlab · Jan 10, 2013

Omnipotent said:
Personally I wouldn't mail it back...did they charge your CC? I wouldn't pay a cent to send it back...if they can't send UPS/FedEx to come get it, guess they don't want it.

Ditto

tennisdr · Jan 10, 2013

i agree, their mistake... they should offer a return call tag and have it picked up.

twan · Jan 10, 2013

Omnipotent said:
Personally I wouldn't mail it back...did they charge your CC? I wouldn't pay a cent to send it back...if they can't send UPS/FedEx to come get it, guess they don't want it.

Yup and if they did charge your card call your credit card comp you will get that back

CapoGreg · Jan 10, 2013

Yup, I worked in distribution and any company worth anything will be able to issue a parcel call tag to return it. Sell the stuff at a gun show then file a complaint with your CC company to get your money back.

j8064 · Jan 10, 2013

Let me first say I've dealt with Midway for over 20 years and issues are very rare. Do they make mistakes? Sure...everybody does. The few times I've had an issue with an order, they've jumped through hoops to make it right and then some.

If the issue you have was mine I'd take a deep breath, not be pissed and call them again. Ask to speak with a C/S supervisor, explain the issue and find a resolution. They may not be able to send you 12 ga shells they no longer have in stock, but I'm confident they'll make you happy when all is said and done.

j8064 · Jan 10, 2013

And to you posters who are SO damn quick to throw Midway under the bus...I have to wonder how many times YOU PERSONALLY have ever dealt with them! Hmmm?
:mad54:

capac2727 · Jan 10, 2013

j8064 said:
Let me first say I've dealt with Midway for over 20 years and issues are very rare. Do they make mistakes? Sure...everybody does. The few times I've had an issue with an order, they've jumped through hoops to make it right and then some.

If the issue you have was mine I'd take a deep breath, not be pissed and call them again. Ask to speak with a C/S supervisor, explain the issue and find a resolution. They may not be able to send you 12 ga shells they no longer have in stock, but I'm confident they'll make you happy when all is said and done.

I hear ya j8064. I was going to wait until tomorrow when I was a little less grumpy about it and call again. I strongly suspect the problem was with the particular customer service rep I got on the phone. He sounded young (wow I sound like my dad) and very tired and I'm sure they've had a TON of work and problems since the panic buying started. They did already charge my CC and they said they would refund it. What ticked me off was that the customer service rep wasn't even the slightest bit apologetic and when I first called he seemed shocked that they could even make such a mistake. I work in commercial HVAC sales and my warehouse screws up at least one order a week and I always apologize, ask if there is anything I can do to make it right, and I would NEVER expect a customer to pay to ship back material that my warehouse shipped incorrectly.

To everyone that has replied I want to say thanks for listening to me whine.

I've only been on this site a few months but it really is an awesome resource for information. I've learned a lot just by reading the forums here. Thanks guys!!!

INMY01TA · Jan 10, 2013

Midway has always been great to me. I once ordered the wrong size Butler Creek lense cap and emailed to get a return shipment authorization. (Nothing big but still it was $8 or so) they told me just to keep it and sent me another. I'd keep the shipment they sent you and put a dispute on your card if they insist on charging you.

lx1x · Jan 10, 2013

Last order just before christmas, 3k, boollits. Boxed is somewhat f'd up. I openned it and boolits all over. Ups probably just dropped it and retaped. :banghead:

Besides this, they have been great. Guess just the extra help they hire are just not paying much attention on packing.

iobidder · Jan 10, 2013

Call your CC issuer

itsslow98 · Jan 10, 2013

Why are you mad? You got stuff worth 10 times as much as you paid wtf

Weber · Jan 10, 2013

You got my order, lets trade I have a box of 25 12g buck shot...

capac2727 · Jan 10, 2013

itsslow98 said:
Why are you mad? You got stuff worth 10 times as much as you paid wtf

It wasn't about the $, it was about crappy customer service. I'm kind of a stickler for good customer service because it seems to disappearing rapidly. I understand the stuff I got was worth more than the shells but I don't need any of it and I certainly don't want to pay to send it back.

capac2727 · Jan 10, 2013

Weber said:
You got my order, lets trade I have a box of 25 12g buck shot...

It was actually a box of 80 shells.

Weber · Jan 10, 2013

capac2727 said:
It was actually a box of 80 shells.

I'll give up a Walmart box of 100 for the scale!

Buddy · Jan 10, 2013

I ordered a scope from Midway and it would not hold zero. So I called Midway and they told me to send it back. I went to the post office and shiped it. I payed for shiping back thinking I would send $10 to send it back and get my $200 back. When they refunded my cc they also refunded the returned shiping. I am very happy with Midway and will use them again.

hairba111 · Jan 10, 2013

I've been dealing with Midway USA for close to twelve years, never had a problem. They've even given me discounts when I wasn't aware of sales, etc.

Nate-X · Jan 10, 2013

capac2727 said:
So I ordered a box of 12ga shells that they had on sale...

They ship me a box containing a shotgun stock, a digital powder scale, and a bunch of TAPCO chamber safety tools for shotguns, pistols, and rifles. They obviously shipped me someone else's order.

I call their customer service line which has almost a 30 minute wait but I don't complain because I know how crazy it is out there now and I also understand it was just an honest mistake.

However when I finally get a customer service rep on the phone he tells me that:

1. The shells are no longer in stock and cannot be backordered so I'm SOL.
2. They want me to go ahead a ship them back the material that THEY shipped me INCORRECTLY but they don't do return shipping labels so I need to ship it back on my dime and then they will POSSIBLY refund me the entire amount.

Should I not be a little miffed about this? I've used them in the past without issue but as soon as I had any kind of actual need beyond buying material from them their customer service turned to s&$t. This will be my last time buying anything from Midway USA.

Wouldn't be miffed. If a return is going to be that complicated I'd just keep it and find shells somewhere else.

Sent from my DROID RAZR using Tapatalk 2

Minor rant about Midway USA

The #1 community for Gun Owners of the Northeast

Member Benefits:

Member

Semper Fi

Active Member

Active Member

Active Member

Extra mediocre

Garrett Co Hooligan #1

Garrett Co Hooligan #1

Member

Ultimate Member

Peanut Gallery

1 point'er

Ultimate Member

USMC

Member

Member

USMC

Member

XGMG2

Active Member

Users who are viewing this thread

Log in

Forum statistics