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Old May 27th, 2020, 08:56 AM #1
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MSP Licensing takes too long to generate two-factor email?

Did a search but am probably using the wrong terms. I'm trying to do a 77R, done plenty before, but for whatever reason the "Account Access Activation" email doesn't get to my email until it's too late. Been trying for two days now.

The email provider registered with MSP is Yahoo! if that matters. Other emails get to me just fine. It's not an issue of them going to Spam/Junk; it just doesn't get to my mailbox in time. 30 minutes to 9 hours delay.

I can't register another email, because MSP only allows one per Driver License.

Anyone else having this issue recently?

Ideas?
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Old May 27th, 2020, 09:05 AM #2
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I tried calling, and everything is a machine.

Emailed msp.firearmsregistration@maryland.gov and awaiting a response, but perhaps someone on MDS has a simple solution I've overlooked!
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Old May 27th, 2020, 09:38 AM #3
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Quote:
Originally Posted by Slim View Post
Did a search but am probably using the wrong terms. I'm trying to do a 77R, done plenty before, but for whatever reason the "Account Access Activation" email doesn't get to my email until it's too late. Been trying for two days now.

The email provider registered with MSP is Yahoo! if that matters. Other emails get to me just fine. It's not an issue of them going to Spam/Junk; it just doesn't get to my mailbox in time. 30 minutes to 9 hours delay.

I can't register another email, because MSP only allows one per Driver License.

Anyone else having this issue recently?

Ideas?
Just completed one myself. Everything was nearly instantaneous as far as emails go. I suspect your email server is the issue but I don't know. Best of luck.
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Old May 27th, 2020, 10:17 AM #4
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Just completed one myself. Everything was nearly instantaneous as far as emails go. I suspect your email server is the issue but I don't know. Best of luck.
Good to know, thanks.

Unfortunately it looks like I can't reset my account, without using that email!
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Old May 27th, 2020, 10:26 AM #5
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At work we use email as a 2nd factor for some things. Have found that if you send a email from the account you are expecting the email to be going to it comes in quicker.
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Old May 27th, 2020, 10:30 AM #6
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At work we use email as a 2nd factor for some things. Have found that if you send a email from the account you are expecting the email to be going to it comes in quicker.
Thanks. Sending and receiving to/from any other address aren't an issue with this account. I got the auto-reply from the Registration address pretty quickly.

I've added the emails as contacts, maybe that will help...
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Old May 27th, 2020, 10:36 AM #7
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Yesterday I was helping a customer who just received his HQL to set up his first 77R and had issues with receiving email. After 20 minutes of trying several things, I did a Live Help chat with the State Police. I was told they had a 'ticket' in on this issue (a help desk ticket, presumably). Apparently there was a system issue with people who had email addresses other than gmail....which is interesting since it was often gmail that Police had issues with in the past. It was suggested to setup a free gmail for the customer and change the customer's email address to his new gmail. That has to be done with the State Police themselves. I did just that, then it worked like a champ. Everything happened in minutes at that point. You do have to login to use the Live feature which I did with our store signin. You would probably need to call and ask for Firearms Registration Section
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Old May 27th, 2020, 10:59 AM #8
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It was suggested to setup a free gmail for the customer and change the customer's email address to his new gmail. That has to be done with the State Police themselves. I did just that, then it worked like a champ. Everything happened in minutes at that point. You do have to login to use the Live feature which I did with our store signin. You would probably need to call and ask for Firearms Registration Section
Ugh, so I have to navigate the phone system...

Thanks for that info though!
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Old May 27th, 2020, 11:02 AM #9
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Once again,,,,,, MEMBERS ON HERE ARE AWESOME
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Old May 27th, 2020, 11:33 AM #10
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Once again,,,,,, MEMBERS ON HERE ARE AWESOME
Yes!!!

Now, maybe one will magically appear who can fix MSP's IT issues
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