So, again, I stand by JoeBob but my Friday morning QB thinks that if Tyler had just said that (what I said above) at the first interaction rather than telling OP that calling is keeping him from work whenever that occurred (can't remember the exact time line and not re-reading), the whole thing might have been averted.
At the onset of an issue we have little facts to go off of from a delivery issue 2000 miles away. Therefore, our original assumption was that the label was missing an appt/suite number, because that was the reason Fedex gave us for a missed delivery. We needed to call Fedex, and see what the resolution was, to get the full story.
However, we called Fedex and they stated they had no idea why the driver stated it was missing an appt/suite number as the address looked fine on their end and it was going to be out for delivery ASAP. it was delivered just fine the following day. If I were a betting man I'd assume it was a lazy driver who didn't want to deliver a package to this guy or this address (I'd have no idea why?) so he made a false statement about the package's address to push it off a day. In the end it's much easier to see what happened vs the first 30 minutes after a handful of communications with the customer and little to go off of. The only thing anyone here could have said to begin with was that we would be calling Fedex to see what was going on.