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Old June 19th, 2016, 04:39 PM   #1
SC to MD
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A+ Customer Service, professional, and good prices

Purchased three guns at UGS this year.

- Glock 19
- Taurus 65, 357
- SW 442

First I like the fact they have prices on their website. While the website purchase area is "cookie cutter" it is helpful. I actually purchased the 357 on the site and went into the store to complete the paperwork.

Second, their customer service is top-notch. They are always making suggestions (get your collector ltr, this is how you can get a silencer, etc). I listened to one guy completely go over a gun with a person new to guns. It was amazing. I've been in a lot of gun stores and I don't remember seeing this level of customer service (maybe in Nicoles gun store in Rock Hill, SC... they have a huge store with a much, much larger staff).

Third, which ties to customer service, they seem to respect each and every customer that arrives to their door. A very polite and professional staff.

I've been in a lot of gun stores in MD (from Waldorf to Frederick) and some stores are downright bad.

I'd say UGS ties for first place with another gun shop in the area.

They are a great resource. The building looks small, but they do have a large selection of guns. Also, the prices on certain pieces can't be beat and the other prices are reasonable.
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Old June 19th, 2016, 05:34 PM   #2
Overboost44
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+1

I agree 100%. Some of the best people I have dealt with.


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Old June 20th, 2016, 01:54 PM   #3
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Thanks for the kind words. We strive to provide the best care, value and customer service to our clients.

-Brian


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UnitedGunShop.com
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FFL/SOT Class III/NFA
5465 Randolph Rd, Suite A, Rockville MD 20852
888-736-0262
$50 FFL Transfers / $150 NFA Transfers
Online Gun Specials - All purchases to our store in 1-3 business days at incredible prices!
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Old June 30th, 2016, 01:45 AM   #4
terp91
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Regarding sales from your website, if a handgun is listed with over 10rd mags will you block them and include with the gun?
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Old June 30th, 2016, 02:08 AM   #5
radial
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I don't have much experience with UGS. Just bought a suppressor through them. But during my brief time at the shop it was clear that they were a really nice LGS. If you are in the area you really should visit.


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Old June 30th, 2016, 11:11 AM   #6
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Quote:
Originally Posted by terp91 View Post
Regarding sales from your website, if a handgun is listed with over 10rd mags will you block them and include with the gun?
Typically we do not pin any magazines. If a firearm on the website comes with 10rnd magazines you will get magazines. If it does not they are usually pulled before they are shipped to us.

-Brian


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UnitedGunShop.com
Facebook.com/UnitedGunShop
FFL/SOT Class III/NFA
5465 Randolph Rd, Suite A, Rockville MD 20852
888-736-0262
$50 FFL Transfers / $150 NFA Transfers
Online Gun Specials - All purchases to our store in 1-3 business days at incredible prices!
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Old July 27th, 2016, 09:57 AM   #7
Boneuphtoner
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Brian and company have treated me very well with the several transactions I've done with them. They even offered me advice on something that I hadn't purchased from them. Just great guys all around. Highly recommended!
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