Fedex Ground is run by contractors where independents own the local routes. Fedex Express is run by Fedex. We currently ship most of our packages via Fedex Express with 2 Day Air shipping. Exceptions are small packages (USPS first class) and heavy stuff/ammo (Fedex Ground).
I'd say Monday...
At the onset of an issue we have little facts to go off of from a delivery issue 2000 miles away. Therefore, our original assumption was that the label was missing an appt/suite number, because that was the reason Fedex gave us for a missed delivery. We needed to call Fedex, and see what the...
I'm not sure you're picking up on what I was throwing down...but I digress.
Fedex (or any shipper for that matter) does not ship back packages immediately. Shippers sometimes will take days or even a week to send packages back if there is an address issue. Shippers typically try to resolve...
Since you have called us out publicly and cast my business in a very negative light I feel like I should be more candid and transparent than I typically am with customer interactions. I personally disagree with the way you have characterized my business and my employees' conduct of which I'll...