Advice on returning item

j_h_smith · Sep 25, 2014

I bought an upper receiver from an online dealer about a month ago. I ordered a 9mm upper and received a left handed upper. I send the company an email about the mix up and they shipped out the correct upper and said they would email me a RMA as well as a prepaid UPS label. As of today, I have not received anything. I have sent 1 additional email to the dealer with no response in about 20 days. Now to my question.

Since I do not have an RMA, do I send the upper back on my own dime or do I just sit on this upper for another 3-4 months to see what happens? I don't like having to spend my money to correct their mistake, nor do I want to send it back without an RMA because my luck would be that as soon as they receive it, I would be sent the RMA and label, then I wouldn't have any proof I did in fact already send back this specific item. I would have a postal receipt that I sent something back, but I could never prove I sent the upper back to them. Then my CC would be charged for something that I sent back.

What do you think?
Jim Smith

dontpanic · Sep 25, 2014

Call them

j_h_smith · Sep 25, 2014

Their number is not working. They don't list a local number just an 800 number. Like I said I've sent them a total of 2 emails with no response. The emails do not come back to me, so someone is getting them.

Thanks!
Jim Smith

tomandjerry00 · Sep 25, 2014

Personally, I'd hold onto it (unused) until I heard back from them. Especially if their phone number isn't working. Who knows whats going on over there and last thing you want is to send it back to wrong place/attn to wrong person/etc.

If for some reason they charge your cc (I'd be shocked if they did), call your credit card company immediately and dispute the charge. This will get their attention enough to give you an RMA.

Oldcarjunkie · Sep 25, 2014

I would sit on it and wait to see what they do, you have already tried twice. Ball is in their field

mopar92 · Sep 25, 2014

What company?

iH8DemLibz · Sep 25, 2014

Send it back and have them sign for it.

Keep the returned copy.

Then you have proof that you sent it and it was received.

Done.

j_h_smith · Sep 25, 2014

mopar92 said:
What company?

An eBay company. Probably out of some guy's garage. No one anyone would know. I'd have to get the paperwork out to even find the name.

Jim Smith

j_h_smith · Sep 25, 2014

iH8DemLibz said:
Send it back and have them sign for it.

Keep the returned copy.

Then you have proof that you sent it and it was received.

Done.

Nope, it would only prove that I sent something to them. Not this exact item.

Jim Smith

Alea Jacta Est · Sep 25, 2014

Learn to shoot left handed....dexter, sinister...you have the power.

Overboost44 · Sep 25, 2014

I am left handed and think I would find it strange to re-train myself to use a LH upper...otherwise I would offer to buy it from you.

clandestine · Sep 25, 2014

I think I see the problem. Ebay.

Im always hearing about screwed up stuff about gun parts/items transactions on ebay.

Xshot · Sep 25, 2014

I've used ebay hundreds of times in the past decade and have only ever had 1 maybe 2 things get messed up. I love ebay.

mdoffroad · Sep 26, 2014

Hundreds of transactions and ive only had 4 or 5 that I had to dispute.

tsmith1499 · Sep 26, 2014

Have they charged you for 2 uppers or only one? If they charged me for 2 I would call my CC co. and dispute it regardless of how slow the seller happens to be. That's their problem. As always COMMUNICATION IS KEY!!!! Apparently they don't know that!

Caeb75 · Sep 26, 2014

Chuck it in the safe ane email them once a month. I do know that one of our IP's had to sit on something for a year before it was considered abandoned. Inform them of the timeframe. After a year, consider it yours.

Mooseman · Sep 26, 2014

If you were only charged for one upper, I would just wait. If you were charged for both, hound them until you get your RMA and prepaid shipping label.

BradMacc82 · Sep 26, 2014

Overboost44 said:
I am left handed and think I would find it strange to re-train myself to use a LH upper...otherwise I would offer to buy it from you.

Aside from the forward assist and ejection port - there's not much difference when compared to a right hand upper.

I started with lefty's, and transitioned to righty's with no issue at all.

j_h_smith · Sep 26, 2014

tsmith1499 said:
Have they charged you for 2 uppers or only one? If they charged me for 2 I would call my CC co. and dispute it regardless of how slow the seller happens to be. That's their problem. As always COMMUNICATION IS KEY!!!! Apparently they don't know that!

I have only been charged for the original upper. I'm just going to hold onto the upper and see what happens. If after 6 months, I'm going to assume the upper to be mine free and clear.

Jim Smith

Xshot · Sep 26, 2014

PayPal makes things worry free

Advice on returning item

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