Trekker
Active Member
I think that I'm a fairly tolerant fellow and that it takes a bit to get me worked up, but the staff at Dick's (Bel Air branch in Harford county) managed to get my goat within 10 minutes of walking in the door 
. 2 items were simply horrendously bad customer service, and 1 item sounds like a worrisome policy shift at Dick's. In chronological order (beginnning at 10:30am today):
1) [Bad Service] I went to the hunting/shooting department to get some shotgun ammo for skeet and check out the .22LR ammo. I told the employee on station I planned to test out a variety of .22LR in the target pistol I just bought (Ruger Mk. III) to see what reliably worked best for accuracy and what worked best for economical plinking practice, and so wanted to scope out the available choices. The employee (older fellow with a brusque demeanor) in short order expressed
(a) that he was busy and did not have time to discuss or place different boxes of .22LRs on the counter
(b) that it did not matter what I thought I knew, this (the most expensive box of .22LR) is what I needed to buy
(c) when I asked to step behind the counter with him present so I could read the boxes, "can't you read the sign, no one but employees behind the counter" (despite that I said I am nearsighted, and that he couldn't be bothered to move the boxes to the counter save the most expensive one)
2) [Bad Service] Slightly ticked off, I left the hunting/shooting department with just a case of shotshells for skeet. While getting checked out at the register, I asked "The case discount came off, right?". A good thing I did, because the girl at the register just rang up the 10 boxes at full price. She queried someone through the in-store communications, then declared the answer that Dick's does not have case discounts on shotgun ammo, despite the signs they have up for the last 2 years that I've been dropping by Dick's.
3) [Worrisome policy change] Finally, when I was about to get the shotgun ammo anyway since I plan to do some skeet later the cashier girl says that Dick's has a new policy for ammunition. She says she needs my MD Driver's License so she can enter my data for the sale, and she wants me to attest on the credit card pad's LCD screen menu that I am a US citizen. WTF?!
Three strikes and I'm out, and I have to plans to return to Dick's. If I want basic shotgun ammo for skeet, Walmart ammo works just as well in my OU, and after politely asking Walmart will let me step behind the counter to read the ammo boxes.
. 2 items were simply horrendously bad customer service, and 1 item sounds like a worrisome policy shift at Dick's. In chronological order (beginnning at 10:30am today):1) [Bad Service] I went to the hunting/shooting department to get some shotgun ammo for skeet and check out the .22LR ammo. I told the employee on station I planned to test out a variety of .22LR in the target pistol I just bought (Ruger Mk. III) to see what reliably worked best for accuracy and what worked best for economical plinking practice, and so wanted to scope out the available choices. The employee (older fellow with a brusque demeanor) in short order expressed
(a) that he was busy and did not have time to discuss or place different boxes of .22LRs on the counter
(b) that it did not matter what I thought I knew, this (the most expensive box of .22LR) is what I needed to buy
(c) when I asked to step behind the counter with him present so I could read the boxes, "can't you read the sign, no one but employees behind the counter" (despite that I said I am nearsighted, and that he couldn't be bothered to move the boxes to the counter save the most expensive one)
2) [Bad Service] Slightly ticked off, I left the hunting/shooting department with just a case of shotshells for skeet. While getting checked out at the register, I asked "The case discount came off, right?". A good thing I did, because the girl at the register just rang up the 10 boxes at full price. She queried someone through the in-store communications, then declared the answer that Dick's does not have case discounts on shotgun ammo, despite the signs they have up for the last 2 years that I've been dropping by Dick's.
3) [Worrisome policy change] Finally, when I was about to get the shotgun ammo anyway since I plan to do some skeet later the cashier girl says that Dick's has a new policy for ammunition. She says she needs my MD Driver's License so she can enter my data for the sale, and she wants me to attest on the credit card pad's LCD screen menu that I am a US citizen. WTF?!
Three strikes and I'm out, and I have to plans to return to Dick's. If I want basic shotgun ammo for skeet, Walmart ammo works just as well in my OU, and after politely asking Walmart will let me step behind the counter to read the ammo boxes.
Then I asked him, wasn't that on the application? You know actually doing some work?? He just gave me a crappy look, said what ever, do you need any thing else? I said no thank you and left the boxes on the counter..
VERY GOOD!!
